We want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a hassle-free return and exchange process.
Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Items on final sale or customized designs are not eligible for return unless they are defective.
How to Start a Return
To initiate a return or exchange, please follow these steps:
- Email us at returns@gbcreation.com with your Order Number and reason for return.
- Once approved, we will provide you with the return shipping address.
- Pack the item securely and ship it back to us using a reliable courier.
Refunds
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days.
Note: Shipping costs for returns are the responsibility of the customer unless the item received was damaged or incorrect.